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Privacy Policy

This Privacy Policy outlines the manner in which we gather, utilize, and disseminate your personal information.

This privacy policy is applicable to all visitors, users, members, and customers accessing or using our websites (collectively referred to as the “Website”).

ABOUT US

We are OmnipressTeam. Please visit our corporate website for more information about our company, including our full address.

TYPES OF PERSONAL INFORMATION WE COLLECT

Upon visiting our website, we automatically gather non-personally identifiable and personally identifiable information about your device, such as your web browser, IP address, and time zone. Additionally, as you navigate the Website, we collect details about the web pages or products you view, the websites or search terms that led you to the Website, and how you engage with the Website.

Cookies

Cookies are data files placed on your device or computer, often containing an anonymous unique identifier. We use cookies across our sites to help identify and track visitors. Visitors who prefer not to have cookies placed on their computers should adjust their browser settings to reject cookies before accessing our websites, but this may result in certain features not functioning properly without cookies.

Comments

When you leave comments on the Website, we collect the information displayed in the comments form and your IP address and browser user agent string to aid in spam detection.

An anonymized string generated from your email address (also known as a hash) may be provided to the Gravatar service to check if you use it. The Gravatar service privacy policy can be found here. Once your comment is approved, your profile picture will be publicly visible in the context of your comment.

Contact Forms

Information submitted through contact forms on our Website is sent to our support desk, Support Tools. You can learn more about Support Tools’ privacy policy here.

We may also collect information submitted through contact forms, which may include (but is not limited to) your first and last name, and email address. This data may be shared with our email marketing services, such as self-hosted Mautic and/or SendinBlue. You can find SendinBlue’s privacy policy here.

Support

In order to assist with our products, we may request that you share a license key, name, email address, copy of your website, or login details with us. As the owner of your website, you are responsible for its data, and we strongly recommend sharing a staging site and removing any personal information from the database before sharing it with us.

Information submitted through support forms on our Website is managed through Support Tools. You can learn more about Support Tools’s privacy policy here.

Regarding site duplicates and data shared with our support, please note the following:
When we require access to the site or a full copy of the site for debugging or setting checks, we ask for it.

We strictly use that access/duplicates for debugging purposes.
We do not share that data with anyone outside the company.

We cannot be held liable for any loss of private information from databases or your website if it occurs. We advise only sharing staging sites and maintaining a fully functional backup of any website you share with us.

Purchases

If you buy products or services from us, our payment gateway provider may also require your credit card details and billing information to process your transaction. We do not store these credit card details in any form, nor are they accessible to us on any internal or external databases.

All direct payment gateways comply with the standards set by PCI-DSS as overseen by the PCI Security Standards Council, a collaborative effort of brands like Visa,

Information on Your Website and Server Configuration

When utilizing our WordPress products (themes/plugins), we may obtain information (not limited to) about your website, with your explicit consent:

SSL certificate installation status
Curl SSL version
Curl version
External object cache usage
Availability of GD extension
Availability of Imagick extension
Writability of the wp-content directory
MYSQL version
PHP version
PHP ini settings
Server software
Installed WordPress version
WordPress language
WordPress timezone setting
WordPress Multisite installation status
wp_debug status
wp_debug_display status
xmlreader existence
Website URL
Active plugins list
Active theme
EBP Updater version
ZIP Extension for PHP status
script_debug status
We collect this non-personal information to develop better, more compatible software and to improve our customer service.

License Keys

A license key is required to validate purchases, unlock benefits such as automatic updates, developer support, and additional product resources. When activating the license key, we receive your website URL, name, and email address. We also keep records of all website URLs where the license key is activated.

Data Sharing

We do not share, sell, trade, or transfer your data with third parties in a way that reveals any personal information. However, some data may be transferred and/or stored with third-party services we use to operate our websites, such as Google Analytics, Google Adwords, Facebook, Easy Digital Downloads, FastSpring, Amazon SES, Chatwoot, and SendinBlue.

Data Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

When you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL).

Your Data Rights

To confirm, modify, or inquire about the purpose of collecting and processing your personal data, or to stop data sharing and processing, please contact us via email.

You can also request information about your personal data’s consent source (if not provided directly to us or through using our products and services) or the duration of storage. Additionally, you have the right to request data deletion or cessation of processing if the data is no longer needed for its intended purpose. You can also ask us to stop using your data for direct marketing purposes. At any time, you may withdraw your consent by clicking the “unsubscribe” link found in our emails.

If you believe we have not complied with your country’s data protection laws, you have the right to file a complaint with your data protection authority. Upon request and within technical limits, we will provide your personal data to you or your data protection authority.

If we cannot provide the requested data within a reasonable timeframe, we will inform you of the date when the data will be provided. If we deny your request for data, we will explain the reason for the denial.

Children’s Online Privacy Protection Act Compliance

We do not knowingly collect personal information from children under 13 years of age. If we discover that we have gathered personal information from a child younger than 13, we will take reasonable measures to remove that information from our systems. If you are under 13 years old, please do not submit any personal information through the Site, service, or software.

Third-Party Links

We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, and we are not responsible for the content and activities of these linked sites.

As a user, member, or customer of OmnipressTeam, you acknowledge and agree to be signed up for our newsletter. We may occasionally contact you with information about product announcements, software updates, and special offers. Users located in the EEA will only receive marketing communications with their prior consent. You can opt out of such communications at any time by clicking the “unsubscribe” link found within the emails.

Privacy Policy Updates

We may need to update this Policy to keep pace with changes in our Site, Software, and Services, our business, and applicable laws. However, we will always maintain our commitment to respect your privacy. We will notify you by revising the “Last Updated” date at the bottom of this Privacy Policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you an email notification). Please note that your continued use of our Site, software, and services after any policy change implies that you agree with the new policy and consent to be bound by it.

Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support[at]omnipressteam.com

Last updated: May 5, 2023