WordPress Support & Maintenance
Optimize your WordPress experience with our Support & Maintenance. Select one-time fixes or ongoing care, delegate maintenance to us, and stay focused on success.
Minimal Care
Get your WordPress site up and running smoothly
Minimal care plan is for 1 Site, Theme Installation, Plugins Installation, Demo Content Import.
Customizations aren’t included in this service
If needed, 15 min video call for Requirement Collection or Consultation ( Optional )
Onetime Payment
Install WordPress and a Theme.
Customize colors, upload your logo, and set up branding
Swap demo menus for your own.
Connect social media icons.
Configure newsletter/opt-in features if needed.
Install necessary plugins and set up theme options.
Assistance with minor CSS adjustment
Easily add demo content to kickstart your website.
Need More Than Minimal WordPress Care?
Omnipress Team 24/7 Website Management and Support. Partner with a 24/7 available team of WordPress professionals that takes care of all your headaches.
Basic Care
$79
Monthly
Basic Care Plan: Best for startup websites with low traffic completely new website
Daily Backups on Cloud
Initial protection against malware and hacking attempts
Initial setup of uptime monitoring with 5-minute intervals
Initial SEO plugin setup
Initial Google Analytics Setups
Initial setup of activity log
Weekly Plugin, Theme & Core File Updates
Security monitorings
Priority support
Monthly Report
Premium plugins worth $217/year
Extra request hours at $ 70/hour
Standard Care
$159
Monthly
Standard Care Plan: Best for Business websites with low or medium traffic
All Services From Basic Care Plan
Cloud Backups (2x Daily)
Ongoing Responsive Expert Support
Complete malware removal
Website Migration Service
Advanced security setup
Security monitoring and fixes
Monthly performance check
Priority response to tickets
Premium plugins worth $350/year
Extra request hours at $45/hour
Premium Care
$249
Monthly
Premium Care Plan: Best for high-traffic websites, e-commerce shops, or complex projects
All Services From Standard Care Plan
Cloud Backups (3x Daily)
SEO monitoring
Basic site improvements
Two 1-hour customization/design tasks monthly
Performance monitoring
Priority response to tickets
Premium plugins worth $1267/year
Initial setup of uptime monitoring with 1 – minute intervals
Real-time communication in dedicated Whats App Group
Extra request hours at $ 35/hour
Ultimate Care
$447
Monthly
Ultimate Care Plan: Best for online shops with advanced functionality and a lots of products.
All Services From Premium Care Plan
Cloud backups (every hour)
Speed optimization
Security optimization
Image & media optimization
Mobile & tablet optimization
Instant downtime monitoring
Supports unlimited products
Dedicated manager
Real-time communication in dedicated Whats App Group
24/7 Emergency Support
2h of development ($198 value)
Premium Plugins worth Value $2717/year
* Domain and Website Setup
** Optional G Suite Business Email Setup
** Optional Hosting +$50/month
** Free Secure SSL Certificate
Extra request hours at $ 25/hour
Note:
* You are responsible for purchasing your domain, we do not acquire domains on your behalf.
** Choose our hosting, and get three business emails from our third-party provider. Alternatively, opt for Google email, and we’ll handle the setup for you.
** SSL security certificates are exclusively offered to those who opt for hosting with us
At Omnipress Team, we’ve created easy-to-follow guides and video tutorials for all our Themes and Plugins.
Our guides usually help you set up your site, but we get that sometimes you might need quick help.
That’s where our VIP Support comes in handy. Subscribe to it, and you’ll get special benefits for a whole year:
Queue Priority: Jump to the front of the line! Get your questions answered faster with our priority assistance.
Assistance with minor CSS adjustment: Need a quick design tweak? We’re here to help with small changes to make your site look just right.
Minor Code Adjustments (PHP, JS, HTML): Got a little code hiccup? Our experts can make minor adjustments to keep things running smoothly.
Troubleshooting: Facing issues? We’re your go-to problem solvers. Let us identify and fix any challenges you encounter.
Cancel Any Time: Life happens. Enjoy the flexibility to cancel our VIP Support service anytime you need.
Any questions? Check out the FAQ
Questions about our WordPress Support & Maintenance? Check out these FAQs for answers to most of your queries.
What Happens After Purchase?
After a successful purchase, you will promptly receive an email outlining the necessary steps based on your chosen one-time or ongoing care plan. Please check your spam folder in case the email is misplaced and remember to mark it as ‘not spam’
What is Premium Support, and why should I consider it?
Premium Support is an enhanced service tailored for users seeking priority assistance and a personalized experience. Opting for Premium Support ensures faster response times, dedicated communication channels, and expert guidance to meet your specific needs.
What does Premium Support include?
Premium Support includes priority assistance through various channels for your convenience, including email, a dedicated WhatsApp chat channel, live video chat sessions, text chat, and online chat options such as WhatsApp, Messenger, LiveChat, and Contact Form. Gain direct access to our experienced support team for faster issue resolution and personalized guidance.
How do I purchase Premium Support?
Determine your required Care Plan — whether one-time or ongoing monthly care. Click “Get this plan Now,” follow the secure checkout process, and after successful payment, check your inbox for detailed instructions to immediately access enhanced support services
Does Premium Support cover all WordPress Themes/Plugins?
Yes it is.
What are the response times for Premium Support?
Premium Support users enjoy significantly faster response times compared to Free Support. We aim to respond within a few hours during business days, ensuring prompt resolution of your concerns.
How do I access the dedicated WhatsApp chat for Ultimate Care Plan?
Upon purchasing Premium Care or Ultimate Care Plan, receive an email with instructions on joining the dedicated WhatsApp chat. This exclusive channel provides a direct line to our support team.
Can I cancel my Monthly Care Plan at any time?
Yes, you have the flexibility to cancel your Monthly Care Plan at any time. Keep in mind that support and maintenance services will be provided only while your Monthly Plan is active.
Is live video chat available 24/7 with Premium Plan?
Live video chat is available during standard business hours. Premium Care or Ultimate Care Plan members can schedule video chat sessions for in-depth assistance. Outside business hours, utilize other support channels such as email, text chat or Whats Apps Group.